Creating Rules in Email - It's probably not in your lesson plans!

This week we held a meeting to touch base with student leaders on our campus.  At the beginning of the meeting we opened it up and asked students how everything was going?  We received some solid feedback about online learning and the challenges and successes that students were experiencing. 

Communication came up a few times and specifically the challenge they were facing with email. This was something that I had not even thought about.  Prior to COVID email was not a system we used across the school to routinely communicate with students.  Our student email addresses are formatted with a string of numbers and at a domain that has been hard for students to remember. Students did use personal gmail or other domain specific addresses but we did not utilize our district addresses. Not having a centralized email system was one of the first things we realized we needed to use when we transitioned to distance learning.  As we prepared to reopen in September virtually, we made sure that students were aware of their district emails and taught them how to find and sign into their accounts.  And that's where we stopped. We assumed that accessing their email account was all that they needed to learn. ​

At the meeting, one student leader brought up the challenge of managing their email account. The student talked about the many notifications and assignments that they received from our learning management system as well as other platforms.  As he was speaking I was thinking, we haven't introduced them at all to the tools that are available in their Outlook account to help them manage email and stay organized.  (I know as an adult and experienced user of Outlook, I struggle to stay up to date and organized.) I explained that there was a way to set up rules in Outlook to filter emails into different folders as they arrived. Students' hands went up from across the meeting asking to be taught how to utilize this feature. I told them I would send out a screencast showing them how to create rules. Following the student meeting, I retold this story to a colleague. They looked at me and asked if I would send the screencast to them because they did not know how to create rules. Reminder, we don't know what we don't know.  ​

While COVID has slowed learning in some ways, it has accelerated the learning in other areas that are not necessarily a part of the standards and course content.  Many of these skills I am realizing we just assume students/adults know because they have had access to them on their device. ​ I am going to continue to look for the nuggets of learning that are happening in spite of the pandemic.

If you haven't met with your students or solicited feedback, I highly recommend it. This is one of a handful of things we learned from one brief meeting.